Learners Relationship Management Manager/Senior Manager is responsible for the overall LRM services by providing day-to- day leadership and direction aligned to University Mission and policies to foster and strengthen the relationship between the University and its Learners and alumni.

1. Develop the departmental plan aligned with the university strategic objectives and monitor the achievements.
2. Manage personnel which include work allocation, enforcement of internal procedures and controls.
3. Provide leadership to the department services in the day-to-day operations, and ensures that such activities and services are compliance with the University policies and regulations.
4. Develop an effective system of extra-curriculum activities and monitor its implementation.
5. Guide the activities and services of career resources and career employment.
6. Monitor all initiatives and activities and make sure they are comprehensive.
7. Coordinate with the various schools and other departments to provide learners with the necessary supporting services.
8. Achieve the scope of work and the prescribed KPI’s pertaining to LRM as per the approved BSC and action plan.
9. Ensure confidentiality of learners’ information.
10. Work closely with the Division VC on planning, budgeting and reporting.
11. Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.
12. Handle any other responsibilities assigned by the line manager. 

Professional Experience

5 years professional experience in a similar or related field/position.

Education and Academic Qualifications

Bachelor’s degree in Management, BA or any related field from an accredited university.

Knowledge, Skills & Abilities

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to gather data, compile information, and prepare reports.
• Skill in organizing resources and establishing priorities.
• Ability to analyze and solve problems.
• Ability to make competent, informed determinations and judgments on a range of confidential and/or sensitive issues related to learners.
• Ability to assess and interpret individual learner needs and to make appropriate referrals.
• Ability to plan, organize, and facilitate a range of special events.
• Ability to create, compose, and edit written materials.
• Ability to foster a cooperative work environment.
• Ability to interpret and communicate policy and procedural issues to learners and parents.
• Knowledge of university-level student affairs and student services principles and practices.
• Ability to develop and implement reporting instruments, systems and standards.
• Strong leadership, organizational and project management skills.
• Excellent communication skills in both Arabic and English languages.
• Proficiency in PC skills.